An AI receptionist that answers every call and books appointments

Dyal’s AI receptionist picks up when you can’t — answering questions, taking bookings, and syncing them straight to your calendar, 24/7.

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What is an AI receptionist?

An AI receptionist is a virtual phone agent that answers inbound calls in a natural voice, understands what the caller wants, and completes the booking without a human. Dyal’s AI receptionist is built specifically for appointment-based businesses, so it knows your services, staff and availability and writes confirmed bookings directly into Dyal.

What the AI receptionist does

  • Answers calls 24/7 in a natural voice, including evenings and weekends
  • Books, reschedules and cancels appointments against your live availability
  • Answers calls you would otherwise miss while you’re with a client or closed
  • Asks the caller to confirm the details before any booking is made or changed
  • Syncs every booking instantly to your Dyal calendar and sends confirmations

How a call works

  • The caller says what they need — a new booking, a change or a cancellation
  • The AI checks live availability for the service, staff member and location
  • It takes the caller’s name, phone number and email, and repeats the details back
  • Only after the caller says yes does it create, move or cancel the booking
  • The booking appears in your Dyal calendar and the customer is emailed a confirmation

When it hands over to a person

The AI receptionist handles routine booking calls. If a caller asks for a person, has a complaint, or needs something it can’t help with, it can transfer the call to a person at your business, if a transfer number has been set up. Outside opening hours it tells callers when you’re open and offers a time during those hours.

Built in the UK, priced in pounds

Dyal is built in the UK for UK appointment businesses. The AI receptionist uses the same services, staff and availability as your online booking page, so phone and online bookings land in one calendar and can’t double-book each other.

How much does it cost?

Online booking starts at £10/month with no commission on bookings. AI receptionist plans start at £69.99/month with 200 included call minutes (£0.15/min after), scaling to 500 minutes (Professional, £149.99) and 1,400 minutes (Enterprise, £249.99) with lower per-minute rates. See the pricing page for full details.

Frequently Asked Questions

Can an AI receptionist actually book appointments?+

Yes. Dyal’s AI receptionist checks your live availability during the call and writes a confirmed booking straight into your Dyal calendar, then sends the customer a confirmation.

Can it answer calls out of hours?+

Yes. It answers 24/7, including evenings, weekends and while you’re with a client. Outside opening hours it tells callers when you’re open and offers a booking during those times.

Does it handle reschedules and cancellations?+

Yes. Callers can move or cancel an existing appointment and the change is reflected instantly in your calendar.

Can it transfer a caller to a person?+

Yes. If the caller asks for a person, has a complaint, or needs help the AI can’t give, it can transfer the call to a person at your business, if a transfer number has been set up.

Will it ever make up a booking?+

No. It only reports availability and bookings returned by your Dyal calendar, and only makes changes after the caller confirms.

Do I need the AI receptionist to use Dyal?+

No. Online booking works on its own from £10/month. The AI receptionist is an optional add-on.

How much does the AI receptionist cost?+

AI receptionist plans start at £69.99/month with 200 included call minutes and £0.15 per minute after. Higher tiers include more minutes at lower per-minute rates.

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Build your branded booking page in minutes and let Dyal take bookings around the clock — with automated reminders, email marketing, and an AI receptionist.

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